Protecting Your Privacy
Name of the Business Collecting information
The name of the business collecting information is:
3 Fat Cats
27 Mousebank Road
VAT Registration. 199366250
3 Fat Cats take the protection of your data, your privacy and security seriously. In this policy, we’ll outline how we use the information you give us to ensure you get the very best shopping experience we can deliver.
What information do we collect and why?
The information you choose to give us will be used in a variety of ways. We’d like you to understand why we ask for particular pieces of information; how it will enable us to deliver a service to you or deliver a better shopping experience on our website. We’ll look at each piece of information we collect in turn, below.
3 Fat Cats may collect the following information about you:
Your contact details: postal address including billing and delivery addresses and e-mail address
Purchases and orders made by you
When you make a purchase or place an order with us
Your correspondence and communications with 3 Fat Cats
Other publicly available personal data, including any which you have shared via a public platform (such as Facebook page / Twitter / Instagram).
Your name and contact details and how we use them
In order to get your products to you, we’ll need your name, address and other contact details to deliver your order to your door.
We’ll send you service messages by email, such as order confirmation and dispatch emails. This allows us to complete our contract with you, i.e. get your order to you successfully and to keep you informed of its progress.
We may send you information about our products and promotions by email only, mainly because we think you will be interested in our promotional offers, including new products.
If there are any issues with your order, we will use your contact information to inform you ourselves that there might be an issue with your order and what we’re doing to resolve the issue.
Your purchase history and saved items and how we use them
In order for us to complete our contract with you, we need to be able to resolve any issues, this means we may need to provide customer service and support or handle any returns.
Your payment information and how we use it
We use your payment information to take payment and give refunds. We use a secure payment platform, Stripe to process your card details, which means they are never held by 3 Fat Cats.
In order to complete our contract, it’s essential for you to pay for the items. We also need to be able to give a refund via Stripe should there be any damaged items.
We will share information with these payment providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Your contact history with us and how we use it
This might be something you’ve have emailed us or a conversation you’ve had with us over social media messages.
We love to be able to provide a good customer service. This means we may use your contact history to quickly resolve any issues you may have to ensure you’re always happy with us.
How we use your responses to review requests and competitions
It’s necessary to use personal details to choose and announce a winner of a competition and we will sometimes, with your permission, use your review feedback on our marketing messages.
Sharing your information
We will never sell your information to a third party. We want you to know that you can trust us with the information you share.
We do however, as part of our day to day servicing of your order, have to share some of the information you give us with third parties, for instance:
Companies that help us provide our service to you, e.g. payment providers Stripe and our chosen couriers.
Emails and marketing messages
Where applicable, we’ll send you marketing messages by email. These marketing emails will let you know about our promotional offers and any new products you may be interested in. Should your marketing preferences change, we make it very simple for you to stop receiving marketing messages from us at any time.
How to stop marketing messages from 3 Fat Cats:
We’d be happy to help you update your marketing preferences to ensure you don’t receive any unwanted emails. In order for us to honour our contract to you, it’s necessary for us to email you about your order, for instance: to confirm your purchase and then to let you know it has been dispatched; you may also be contacted by our chosen courier partners to notify you of their progress like an estimated hour delivery slot.
Retaining your information
We hope this policy helps you to understand the rights you have in relation to your personal information. In short:
You have the right to understand how we store and use your personal information, which is what this policy is all about.
You can ask us at any time to tell you what personal information about you we hold.
The right to ensure the information we hold about you is accurate. We’ll do whatever we can to make sure that’s the case.
The right to request that we delete your data.
The right to stop marketing messages at any time.
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.
Links to other websites
How to contact us
Send a letter: The Fat Cats, Heatherlea, 27 Mousebank Road, Lanark ML11 7PE
Telephone : 01555 663995