Privacy Policy -
Protecting Your Privacy

Name of the Business: Collecting information

 

The name of the business collecting information is:

3 Fat Cats
Heatherlea

27 Mousebank Road

Lanark

ML11 7PE

VAT Registration. 199366250

 

3 Fat Cats takes the protection of your data, your privacy and security seriously. In this policy, we’ll outline how we use the information you give us to ensure you get the very best shopping experience we can deliver.

What information do we collect and why?

 

The information you choose to give us will be used in a variety of ways. We’d like you to understand why we ask for particular pieces of information, and how it will enable us to deliver a service to you or deliver a better shopping experience on our website. We’ll look at each piece of information we collect in turn, below.

3 Fat Cats may collect the following information about you:

 

• Your name

• Your contact details: postal address, including billing and delivery addresses, and e-mail address

• Purchases and orders made by you

• When you make a purchase or place an order with us

• Your correspondence and communications with 3 Fat Cats

• Other publicly available personal data, including any which you have shared via a public platform (such as Facebook page / Twitter / Instagram).

 

Your name, contact details, and how we use them

 

• To get your products to you, we’ll need your name, address, and other contact details so we can deliver your order to your door. 

• We’ll send you service messages by email, such as order confirmation and dispatch emails. This allows us to complete our contract with you, i.e. get your order to you successfully and to keep you informed of its progress.

• We may send you information about our products and promotions by email only, mainly because we think you will be interested in our promotional offers, including new products.

• If there are any issues with your order, we will use your contact information to inform you of the issue and what we’re doing to resolve it.

 

Your purchase history, saved items, and how we use them

 

• To complete our contract with you, we need to resolve any issues. This means we may need to provide customer service and support or handle any returns.

Your payment information and how we use it

 

We use your payment information to process payments and issue refunds. We use Stripe, a secure payment platform, to process your card details, so they are never held by 3 Fat Cats.  

 

•  To complete our contract, you must pay for the items. We also need to be able to issue a refund via Stripe if any items are damaged.

 

All financial transactions on our website are handled through our payment service provider, Stripe.  You can review the Stripe privacy policy at https://stripe.com/en-gb/privacy

 

We will share information with these payment providers only to the extent necessary for processing payments you make via our website, refunding such payments, and dealing with complaints and queries relating to such payments and refunds.

Your contact history with us and how we use it

 

This might be something you’ve emailed us or a conversation you’ve had with us over social media messages.

 

• We love providing good customer service. This means we may use your contact history to quickly resolve any issues you may have, ensuring you’re always happy with us.
   

How we use your responses to review requests and competitions

 

It’s necessary to use personal details to choose and announce a competition winner, and we will sometimes, with your permission, use your review feedback in our marketing messages.

Sharing your information

 

We will never sell your information to a third party. We want you to know that you can trust us with the information you share.

We do, however, as part of our day-to-day servicing of your order, have to share some of the information you give us with third parties, for instance:

 

• Companies that help us provide our service to you, e.g. payment providers Stripe and our chosen couriers.

Emails and marketing messages

 

Where applicable, we’ll send you marketing messages by email. These marketing emails will let you know about our promotional offers and any new products you may be interested in. Should your marketing preferences change, we make it very easy for you to stop receiving our marketing messages at any time.

 

How to stop marketing messages from 3 Fat Cats:

 

• By emailing 3fatcatsuk@gmail.com

 

We’d be happy to help you update your marketing preferences to ensure you don’t receive any unwanted emails. In order for us to honour our contract with you, it’s necessary for us to email you about your order, for instance: to confirm your purchase and then to let you know it has been dispatched; you may also be contacted by our chosen courier partners to notify you of their progress, like an estimated hour delivery slot.

Retaining your information

 

We hope this policy helps you understand the rights you have regarding your personal information. In short:

 

• You have the right to understand how we store and use your personal information, which is what this policy is all about.

• You can ask us at any time to tell you what personal information we hold about you.

• The right to ensure the information we hold about you is accurate. We’ll do whatever we can to make sure that’s the case.

• The right to request that we delete your data.

• The right to stop marketing messages at any time.

• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.

Cookies

 

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to help your shopping cart remember what you want to buy, to provide the mechanisms for online shopping. We also use Trustpilot for customers to write reviews.

 

Links to other websites

 

Our website may contain links to other websites for other gift ideas, which are outside our control and not covered by this Privacy Policy.

 

How to contact us

If you have any questions about this privacy policy, have a complaint or would like us to stop using your information, please do get in touch with us at 3 Fat Cats:

 

 

• By emailing 3fatcatsuk@gmail.com    

• Send a letter: 3 Fat Cats, Heatherlea, 27 Mousebank Road, Lanark ML11 7PE

• Telephone: 01555 663995